Apology Audit

Why do so many apologies, even when perfectly worded, fail to land? "e;The Apology Audit"e; dismantles the common but mistaken belief that saying "e;I'm sorry"e; acts as a magical eraser, instantly resetting a relationship to a time before the hurt occurred. This book reveals the hidden psychological and physiological reasons that words alone often fall short. Drawing on insights from relational...