FAQ

You have the option to pay by credit card, via PayPal or by instant bank transfer.

For digital products, the statutory cancellation period of 14 days applies.

Enter your voucher code in the “Apply discount code” field during the ordering process. Please do not forget to activate the code by clicking the black button next to the field. Your invoice total will be reduced automatically. Subsequent redemption of the voucher after completion of the order is not possible.

You can reset your password here. Please note that the new password will also be valid for logging into the PocketBook Cloud.

Yes. See this video for how you can delete your account by yourself. After about an hour, the account will be deactivated, and you will no longer be able to log in. The technical or usage data regarding registration and login will be deleted; data that must be kept for legal archiving reasons (e.g., for tax purposes) will remain in our system.

If you skipped activating the PocketBook Cloud when setting up your e-reader, you can still activate the Cloud afterwards. But please make sure that both the e-mail address and the password for Shop and Cloud are identical. You can find step-by-step instructions in this video.

With the PocketBook Reader app, all books are available on your smartphone or tablet. You cannot only read e-books in different formats, but also listen to audiobooks and synchronise libraries and reading positions. In addition, you can easily and conveniently select and buy books in the new PocketBook Online Shop. You can find all the advantages of the app in this video.

The Send-to-PocketBook application allows you to send files (e-books and documents) to your e-reader’s email address. You can find out how to link your device to the Send-to-PocketBook service here. How to enable the Send-to-PocketBook function without registering in the PocketBook Shop, see here.

You can subscribe to our newsletter right here. We use a double opt-in process, meaning you'll get a confirmation email after signing up. Just click the link in the email to confirm, and you're all set! This helps us ensure that only real people with valid email addresses are subscribed.

If you have any questions about your order, please contact us by e-mail at [email protected].