FAQ

Common Questions

How to make payment?

You have the option to pay by credit card, via PayPal or by instant bank transfer.

How long is the revocation period?

You generally have a 14-day right to cancel your purchase and receive a full refund. Please note that this right does not apply once a download has started within the cancellation period.
For full details, including all exceptions and conditions, please see our Return and Refund Policy.

How to redeem a voucher?

Enter your voucher code in the “Apply discount code” field during the ordering process.
Please do not forget to activate the code by clicking the black button next to the field.
Your invoice total will be reduced automatically.
Subsequent redemption of the voucher after completion of the order is not possible.

What to do if I have forgotten my password?

You can reset your password here.
Please note that the new password will also be valid for logging into the PocketBook Cloud.

Can I delete my customer account by myself?

Yes. See this video for how you can delete your account by yourself.
After about an hour, the account will be deactivated, and you will no longer be able to log in.
The technical or usage data regarding registration and login will be deleted; data that must be kept for legal archiving reasons (e.g., for tax purposes) will remain in our system.

How to activate the PocketBook Cloud?

If you skipped activating the PocketBook Cloud when setting up your e-reader, you can still activate the Cloud afterwards.
But please make sure that both the e-mail address and the password for Shop and Cloud are identical.
You can find step-by-step instructions in this video.

Where can I buy PocketBook e-readers and e-notes in the United Kingdom?

You can buy PocketBook devices from selected high-street stores and trusted online retailers, including Selfridges, Currys, Amazon, Laptops Direct, DID and Harvey Norman. Our list of retailers is continually expanding — feel free to purchase your PocketBook e-reader or e-note wherever your preferred model is available.

What are the advantages of the PocketBook Reader app?

With the PocketBook Reader app, all books are available on your smartphone or tablet.
You can not only read e-books in different formats, but also listen to audiobooks and synchronise libraries and reading positions.
In addition, you can easily and conveniently select and buy books in the new PocketBook Online Shop.
You can find all the advantages of the app in this video.

How to enable Send-to-PocketBook?

The Send-to-PocketBook application allows you to send files (e-books and documents) to your e-reader’s email address.
You can find out how to link your device to the Send-to-PocketBook service here.
How to enable the Send-to-PocketBook function without registering in the PocketBook Shop, see here.

How can I sign up for the newsletter?

You can subscribe to our newsletter using the form in the footer of every page of our website, including this one.
We use a double opt-in process, meaning you'll get a confirmation email after signing up.
Just click the link in the email to confirm, and you're all set!
This helps us ensure that only real people with valid email addresses are subscribed.

Who to contact if I have further queries about my order?

If you have any questions about your order, please contact us by e-mail at shop@pocketbook.uk.

I received an LCP file. How do I open it?

Some e-books are copy-protected and are therefore displayed as an LCP file on your e-reader after purchase. You only need to enter your personal LCP password, which you can find on the page Open LCP file in your personal area, when you open the e-book for the first time.

How to open an LCP file on your e-reader:

  1. Open the library on your PocketBook e-reader.

  2. Tap on the file with the extension ‘.lcp’.

  3. When the download is complete, a window will open on the display.

  4. Enter your personal LCP password and confirm with ‘OK’.

  5. Your e-book will now be displayed as an EPUB file in your library. Tap on it to open it.

  6. Enjoy reading!

You can also read purchased LCP-protected e-books in our official apps:

If you prefer to read on a desktop, you can use one of many third-party applications supporting LCP, such as Thorium Reader.