Before the Next Call

The incident report never says what it cost the people who worked it.After the Call told thirty incidents from the organization's side. Before the Next Call goes back to the same kind of engagements and follows the people who showed up: the analyst paged at 2:14 a.m., the MSP tech who is the only one who knows the environment, the negotiator who spends three days being polite to a criminal, the ex...