Cisco Unified Customer Voice Portal

Cisco Unified Customer Voice Portal

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Cisco Unified Customer Voice Portal

Building Unified Contact Centers

 

Rue Green, CCIE® No. 9269

 

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

 

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Ci...

Read more
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pdf
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0.01 £ * Old Price 24.58 £

Cisco Unified Customer Voice Portal

Building Unified Contact Centers

 

Rue Green, CCIE® No. 9269

 

The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment

 

Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Ci...

Read more
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  • Formats: pdf
  • ISBN: 9780132660365
  • Publication Date: 9 Dec 2011
  • Publisher: Pearson Education
  • Product language: English
  • Drm Setting: DRM