Customer-Focused Library
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A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.
What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today''s patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions...
What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today''s patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions...
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A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.
What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today''s patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions...
What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today''s patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions...
Read more
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