Customer Loyalty
"Customer Loyalty" explores how businesses can cultivate lasting customer relationships, increase customer retention, and turn satisfied customers into brand advocates. The core of the book emphasizes understanding Customer Lifetime Value (CLTV), implementing customer-centric strategies, and using data-driven personalization to foster loyalty. Surprisingly, many businesses underestimate CLTV, a cr...
"Customer Loyalty" explores how businesses can cultivate lasting customer relationships, increase customer retention, and turn satisfied customers into brand advocates. The core of the book emphasizes understanding Customer Lifetime Value (CLTV), implementing customer-centric strategies, and using data-driven personalization to foster loyalty. Surprisingly, many businesses underestimate CLTV, a cr...
