Designing Service Excellence

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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
product_type_E-book
epub
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48.99 £
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
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  • Formats: epub
  • ISBN: 9781040053546
  • Publication Date: 13 Nov 2014
  • Publisher: CRC Press
  • Product language: English
  • Drm Setting: DRM