E-mail Etiquette

Offering practical, jargon-free advice, E-mail etiquette sets out to help with a wide range of essential issues, including managing your inbox, composing e-mails that hit the right note every time, responding to tricky messages, and understanding the legal implications of business e-mails.

The book contains a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips...