Enhanced Customer Satisfaction

John Rich and Lucille Orr are the best-selling authors of "Networking Games – Making Profitable Connections". Jointly they have more than 60 years experience in Sales, Customer Service and Networking in Business.

Their advice is shared with you under the following Chapter headings;
EYE CONTACT, SMILE, BE CALM, HAVE FUN, RELAX, BE COMFORTABLE, LEAVE YOUR PROBLEMS AT HOME, BE IN CONTROL, ASK QUESTIONS...