Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

The proven four-step method for improving communication and managing conflict in any healthcare setting

The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.

"A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how dire...