Field Guide to Understanding 'Human Error'

When faced with a ’human error’ problem, you may be tempted to ask ''Why didn’t these people watch out better?'' Or, ''How can I get my people more engaged in safety?'' You might think you can solve your safety problems by telling your people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure and demanding compliance. These are all expressions of ''The Bad Apple...