Graceful Gains: The Art of Getting What You Deserve-Nicely

You don't need to be loud to get results. Graceful Gains teaches you how to reclaim your time, money, and peace of mind with diplomacy and charm-no drama required. From airline mix-ups to online order mishaps, this book gives you ready-to-use scripts that help you speak up effectively while staying calm, kind, and respected. Whether you're navigating a billing error or an overbooked hotel, Grace...