Helping Older Parents Use Phones

Why does a simple offer to help a parent with their phone so often end in mutual frustration? The five most destructive words in family tech support are not angry, but helpful: "e;Just let me do it."e; This book argues that in the rush to be efficient, children inadvertently undermine their parents' confidence, reinforcing their fear of technology and creating a cycle of dependency. "e;Helping O...