Human-System Integration in the System Development Process

In April 1991 BusinessWeek ran a cover story entitled, "I Can''t Work This ?#!!@ Thing," about the difficulties many people have with consumer products, such as cell phones and VCRs. More than 15 years later, the situation is much the same—but at a very different level of scale. The disconnect between people and technology has had society-wide consequences in the large-scale system accidents from ...