Implementing e-Government

The Government''s e-envoy promised in a recent FT article that ''public services will be on-line by 2005 target''. By the end of 2002 taking these services online will have cost £3 billion. The task involved is huge, both in terms of human and IT resources. Implementing e-Government is a ''must-have'' guide to consultants and civil servants charged with the process. Gloria Evans provides advice a...