ITIL and ISO/IEC 20000: A Practical Handbook

ITIL and ISO/IEC 20000: A Practical Handbook

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Alex HernandezAlex Hernandez

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which c...

Read more
product_type_E-book
pdf
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35.00 £

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globally accepted and proven set of leading practices, processes and roles spanning the IT enterprise.

Throughout this publication we will be using the ISO/IEC 20000 standard for IT service management, which c...

Read more
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  • Formats: pdf
  • ISBN: 9780113314119
  • Publication Date: 5 Dec 2013
  • Publisher: The Stationery Office Ltd
  • Product language: English
  • Drm Setting: DRM