Moderator's Survival Guide

The Moderator''s Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you''ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.As a moderator, you are responsible for the well-being of th...