Pragmatic Application of Service Management
Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC.
Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 — the international standard for IT...
Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC.
Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 — the international standard for IT...
