Release 2.0: Issue 7

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Customer Relationship Management systems are changing in response to the possibilities (and competition) offered by Web 2.0 technologies and even that old standby, email. The quest to harness--and make truly useful--the firehose of information about people, relationships, and activity is entering a new era.

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Customer Relationship Management systems are changing in response to the possibilities (and competition) offered by Web 2.0 technologies and even that old standby, email. The quest to harness--and make truly useful--the firehose of information about people, relationships, and activity is entering a new era.

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  • Formats: pdf
  • ISBN: 9780596520403
  • Publication Date: 30 Jun 2009
  • Publisher: O'Reilly Media
  • Product language: English
  • Drm Setting: DRM