Secret Shopper Unwrapped

Because shopping is for life, not just for Christmas...

Christmas is coming, and while the bells are ringing, the tills aren''t. But Sandie - the rising star of the retail spying world - is busier than ever, rooting out the best and worst in festive customer care through her company.

The former Charlie''s Shopping Angels are helping out, too. Glamorous widow Grazia is going undercover under the duv...