Secrets of Service Level Management: A process owner's guide
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
Key features:
Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
Includes real-life examples and exp...
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
Key features:
Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself
Includes real-life examples and exp...
