Talking to Crazy

Let''s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what''s the solution? How do you talk to someone who''s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears?In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the re...