Ticket Masters

“A clear, comprehensive look at a murky business.” —The Wall Street Journal 

Your favorite band has just announced their nationwide tour. Should you pay to join their fan club and get in on the pre-sale? No, you decide to wait. But the on-sale date arrives, and the site is jammed. You can’t get on—and the concert is sold out in six minutes. What happened? What now?

Music journalists Dean Budnick an...