Toyota Way to Service Excellence (PB)

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The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.

A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you...

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product_type_E-book
pdf
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33.30 £

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.

A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you...

Read more
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  • Formats: pdf
  • ISBN: 9781259641114
  • Publication Date: 23 Sept 2016
  • Publisher: McGraw Hill LLC
  • Product language: English
  • Drm Setting: DRM