Understanding Complaints, Ombudsmen and Resident Rights: How to Raise Concerns, Escalate Complaints and Seek Independent Redress

Do you know what to do when a housing association ignores your repairs request? How do you challenge a council decision? When should you escalate a complaint? What is the difference between a regulator and an ombudsman? What happens when an organisation refuses to put things right?Understanding Complaints, Ombudsmen and Resident Rights is a practical guide to navigating the complaints and redress ...