User Friendly

AMAZON BEST BOOKS OF 2019 PICK

FORTUNE WRITERS AND EDITORS'' RECOMMENDED BOOKS OF 2019 PICK

''A tour de force, an engrossing fusion of scholarly research, professional experience and revelations from intrepid firsthand reporting'' -- New York Times

USER FRIENDLY is a must-read for anyone who loves well-designed products-and for the innovators aspiring to make them.

It seems like magic when some new ga...