2018 Learning Report on Implementation of the Accountability Mechanism Policy

This report reviews the implementation of ADB''s Accountability Mechanism Policy during the period 2016–2018. ADB''s 2012 Accountability Mechanism Policy mandates a triennial analysis of lessons learned, with a focus on the management of complaints elevated to this "last resort" mechanism. This report attempts to put into perspective the number, nature, and management of complaints from project-af...