Active Listening: Improve Your Ability to Listen and Lead, Second Edition (Portuguese)

Listening well is an essential component of goodleadership. You can become a more effective listenerand leader by learning the skills of active listening.Working relationships become more solid, based on trust,respect, and honesty. Active listening is not an optionalcomponent of leadership; it is not a nicety to be used tomake others feel good. It is, in fact, a critical componentof the tasks faci...