
Beyond Business as Usual
Wherever we are in the quality movement, there is more to discover--to explore. Today, quality serves business as a way of increasing profits. That is one end of a spectrum. Tomorrow, quality takes business into the rest of the spectrum. In this new dimension, business learns to serve, and be served, from a foundation of unconditional love. At the other end of the spectrum is quality''s far-reachi...
Wherever we are in the quality movement, there is more to discover--to explore. Today, quality serves business as a way of increasing profits. That is one end of a spectrum. Tomorrow, quality takes business into the rest of the spectrum. In this new dimension, business learns to serve, and be served, from a foundation of unconditional love. At the other end of the spectrum is quality''s far-reachi...