Coaching Knock Your Socks Off Service

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.

Knock your socks off service doesn''t just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:

• help frontline employees hone their skills,
• maintain the mot...