Commercialization of Postal and Delivery Services: National and International Perspectives

xiii • We have almost the cheapest letter price in the OEeD. • We''ve quadrupled the retail outlets where you can buy stamps, but closed three quarters of our Post Offices. On time delivery is better than 97%. • The workforce has been reduced by 40%, with a 25% increase in volumes over the period. Real unit costs, measured by total real expenditure divided by total volumes, have been reduced by ov...