Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

DRIVE SUSTAINABILITY AND GROWTH WITH A PROCESS FOCUSED ENTERPRISE

You can execute a world-class business improvement plan, but if its effects don''t reach the customer--is it really of value?

In this groundbreaking book, business innovation expert David Hamme reveals a powerful and proven method for connecting your company’s valuecreation processes to customer-desired products--forging a direct link...