Discovering the Soul of Service
Available
This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.
From Berry''s exacting study of fourteen ma...
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.
From Berry''s exacting study of fourteen ma...
Read more
E-book
epub
Price
9.99 £ * Old Price 13.99 £
This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.
From Berry''s exacting study of fourteen ma...
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.
From Berry''s exacting study of fourteen ma...
Read more
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