Feedback Trap

The "e;Feedback Sandwich"e; (compliment, critique, compliment) is a staple of management training. It is also, according to HR consultant Karen Low, a disaster for the human brain. In "e;The Feedback Trap,"e; Low combines neuroscience with business data to show that unsolicited critical feedback triggers the same neural response as a physical threat, causing the recipient to shut down and learn no...