Fill the Empty Chair

A hygienist gets paid whether or not anyone sits in the chair. When a patient cancels a 10 a.m. cleaning at four o'clock the day before, the rent is still paid, the lights are still on, and the person who would have done the work is still there. Only the revenue disappears. A cancellation and an empty hour are not the same event. Between them sits a window, sometimes sixteen hours and sometimes fo...