Fundamentals of Queuing Systems

Waiting in lines is a staple of everyday human life.  Without really noticing, we are doing it when we go to buy a ticket at a movie theater, stop at a bank to make an account withdrawal, or proceed to checkout a purchase from one of our favorite department stores.  Oftentimes, waiting lines are due to overcrowded, overfilling, or congestion; any time there is more customer demand for a service th...