Handling Difficult People and Difficult Situations

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Individual and organisational performance depends on smooth relationships with internal and external customers, and the ability of individuals and teams to cope with the difficult and stressful situations. At the same time, the drive for efficiency and profit makes this more difficult. Handling Difficult People and Difficult Situations contains the most useful training tools and proven techniques ...

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product_type_E-book
pdf
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450.00 £

Individual and organisational performance depends on smooth relationships with internal and external customers, and the ability of individuals and teams to cope with the difficult and stressful situations. At the same time, the drive for efficiency and profit makes this more difficult. Handling Difficult People and Difficult Situations contains the most useful training tools and proven techniques ...

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  • Formats: pdf
  • ISBN: 9781789662733
  • Publication Date: 13 Nov 2007
  • Publisher: Kogan Page
  • Product language: English
  • Drm Setting: DRM