Ignored Disruption: The Lethal Symbian Fallacy of the Blackberry

For years, owning a BlackBerry was the ultimate symbol of corporate status and professional efficiency. The tactile, clicky keyboard and secure email servers created an absolute monopoly in the business world. When a sleek, buttonless phone emerged from Cupertino in 2007, the executives in Waterloo laughed, entirely convinced that no serious professional would ever type on a fragile sheet of glass...