Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations

Thisbook provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible 'model' for governance arrangements based on leading revenue body practice - in this case the Australian Taxation Office-that has been examined and is supported by the FTA's Taxpayer Services Sub-group. It also sets out practical steps in the form of a step-by-step framewo...