Profiting from the Clash of Ideas

This Element is an excerpt from Why Great Leaders Don''t Take Yes for an Answer: Managing for Conflict and Consensus (ISBN: 9780137000630) by Michael A. Roberto. Available in print and digital formats.

Use constructive conflict to drive better decision-making, greater innovation, and real competitive advantage.

If an organization is saddled with a culture of polite talk, superficial congenial...