Smiling Down the Line

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Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell''s Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in w...

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epub
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30.99 £

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell''s Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in w...

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  • Formats: epub
  • ISBN: 9781442697232
  • Publication Date: 12 Sept 2009
  • Publisher: University of Toronto Press
  • Product language: English
  • Drm Setting: DRM