Soul of the Grid

"I felt like we had failed," said director of grid operations Jim Detmers in a pained voice. "In my mind, I pictured people stranded in elevators. I pictured people stranded in stores and checkout lines. All I could think of was the Inconvenience, and I''m sitting here thinking thinking, what rock did we not look under to maybe prevent this?"

As the focal point of an unprecedented power crisis that...