Sticky Customer Service: Stop Churning Customers and Start Growing Your Business
Do you lose customers about as fast as you gain them?=
It doesn''t have to be that way.
Customer service isn''t a once-and-done effort. It takes ongoing work to truly meet your customers'' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.
With over three decades of business a...
Do you lose customers about as fast as you gain them?=
It doesn''t have to be that way.
Customer service isn''t a once-and-done effort. It takes ongoing work to truly meet your customers'' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.
With over three decades of business a...
