Summary: Uncommon Service

The must-read summary of Frances Frei and Anne Morriss'' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".

This complete summary of the ideas from Frances Frei and Anne Morriss'' book "Uncommon Service" shows that it’s not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employee...