
Ten Principles Behind Great Customer Experiences, The
Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none!
By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make g...
Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none!
By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make g...