Total Quality Management and Operational Excellence
The notion of ''Quality'' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.
Quality guru John Oakland’s famous TQM model, in many ways a pre...
The notion of ''Quality'' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.
Quality guru John Oakland’s famous TQM model, in many ways a pre...
