Affective Labor and Alt-Ac Careers
In her groundbreaking work The Managed Heart: Commercialization of Human Feeling (1983), sociologist Arlie Russell Hochschild described “emotional labor management” as follows: “to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others.” Think of a retail worker in customer relations who must keep calm and be pleasant even when deali...
In her groundbreaking work The Managed Heart: Commercialization of Human Feeling (1983), sociologist Arlie Russell Hochschild described “emotional labor management” as follows: “to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others.” Think of a retail worker in customer relations who must keep calm and be pleasant even when deali...