cross-cultural comparison of Patient-Centered Communication and empathy on Ask-The-Expert healthcare websites

Scientific Study from the year 2018 in the subject Health - Miscellaneous, grade: 2,0, University of Bonn (Institut fur Anglistik, Amerikanistik und Keltologie), language: English, abstract: This work investigates whether online healthcare experts from Germany and the UK make use of empathy and Patient-Centered Communication (PCC) in their expert responses to online patients struggling with depres...