Difficult Conversations
The 10th anniversary edition of the classic guide to handling life''s toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of res...
The 10th anniversary edition of the classic guide to handling life''s toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of res...
