Difficult Conversations (HBR 20-Minute Manager Series)

You have to talk with a colleague about a fraught situation, but you''re worried that they''ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that''s constructive--not combative. Difficult Conversations walks you through:

• Uncovering the root cause of friction
• Maintaining a positive mind-set
• Untangling the problem together
• Ag...